FAQ General What services does TMS Library offer? Please consult the TMS Library Services page for information about our services. What are the Library’s operating hours? Please consult the main TMS Library page for regular and holiday operating hours. How can I contact TMS Library? The staff of TMS Library can be reached at 818-909-5545 during operating hours. The staff of TMS Library can also be contacted via the following e-mail: firstname.lastname@example.org. Where are your bathrooms located? The bathrooms are located in the rear of the building: on the first floor in the hallway behind the Circulation Desk; in the basement in the hallway behind the large Ph.D. study carrels. Does the Library have a book sale? TMS Library usually has new and used items for sale on the shelves behind the Circulation Desk on the ground floor. What payment methods does TMS Library accept? TMS Library only accepts cash or checks for payment. Does TMS Library have a Lost-and-Found? TMS Library has a Lost-and-Found at the Circulation Desk. Please consult the TMS Library Services page for additional information. TMS Library cannot accept responsibility for lost or stolen personal property. How can I donate books to TMS Library? TMS Library gladly accepts donations of books, DVDs, Blue-Rays, and theological journals in good condition. TMS Library does not accept donations of newspapers, encyclopedias, old issues of popular magazines, VHS or audio cassette tapes, and items in moldy, severely damaged, or otherwise physically poor condition. Please consult the TMS Library Policy page to view the full Library donations. How can I suggest material to be purchased/subscribed to? TMS Library staff will gladly consider your suggestion in making material available. Please fill out an Inter-Library Loan (ILL) request if you need a resource for your studies. Please consult the TMS Library Services page for additional information about ILL services. Please submit suggestions to email@example.com if you wish to recommend a resource that you believe to be profitable but do not need personally. What are the policies of TMS Library? Please consult the TMS Library Policy page for this information. Does TMS Library have guidelines for personal conduct in the Library? Yes. Please consult the TMS Library Policy page for additional information. Can I bring food or drinks in the library? Please do not bring food or drink into the library. Library Membership Can anybody use your library? Besides serving the faculty, staff, student, and alumni of TMS, the Library also welcomes all members of the community 16 years of age and older to use our facilities and services. Please consult the TMS Library Policy page for additional information. How do I become a library member? Is there a fee? Please consult the TMS Library Policy page to see how you can become a member of TMS Library and what fees may be involved. How can I obtain a SCATLA card? Current TMS students can request a SCATLA card at TMS Library’s Circulation Desk. SCATLA cards are only valid for the current academic semester; a new card must be applied for and issued each semester. Please consult the TMS Library Services page for additional information. Patron Services What services does TMS Library offer? Please consult the TMS Library Services page for information about our services. What specific services does TMS Library offer to TMS off-campus students? Please consult the TMS Library Policy page and TMS Library Services page for general policies and services. Additional information is available for Distance Location Students and Online Students. Does TMS Library provide Inter-Library-Loan services (ILL) to all its patrons? TMS Library provides ILL services only to the faculty, staff, students, and alumni of TMS. All ILL requests must be submitted using an “@tms.edu” or “@my.tms.edu” e-mail account. Please consult TMS Library Services page to view additional information and policies concerning ILL requests. Can I get my books or syllabi bound/rebound at TMS Library? Binding services are not available at TMS Library. We suggest Internet searches for companies that offer such services. Where can I study in TMS Library? TMS Library’s Reference Room (first floor) provides both large study tables and study cubicles that can be used by all our patrons. TMS Library’s Periodical Room (first floor) provides both lounge-type sofa seating and study cubicles that can be used by all our patrons. TMS Library’s Main Collection area (basement) provides a large number of study cubicles that can be used by all our patrons. Twelve large semi-private and 6 medium sized study carrels are available for rent by TMS students. These study carrels are for the exclusive use of the students who rent them and must not be used by other individuals. Please refrain from talking in any of these areas to provide an atmosphere of quiet study. How can I reserve a study or meeting space in TMS Library? TMS Library rents out twelve large semi-private study carrels to TMS students. Please consult the TMS Library Services page for additional information. Currently TMS Library has no other private spaces available for patrons to rent or to conduct group meetings. Circulation Services What are TMS Library’s Collections and where are they located? TMS Library offers a significant collection of biblical and theological resources, along with significant holdings in ancillary disciplines. The most important collections of physical items and their locations are as follows: Circulating Collections: Main Collection – basement floor Oversized Circulation – basement floor Video – first floor near Circulation Desk Audio – first floor in Reference Room Reference Collections Reference – first floor in Reference Room Early Church Fathers – first floor in Reference Room Auxiliary Reference – basement floor Periodical Collections Current – first floor in Periodical/Reading Room Discontinued/Dead – first floor in Periodical/Reading Room Discontinued/Dead – In Storage Please consult the Collections page of TMS Library for additional information. Please consult the Main Collection Map to identify the aisle in which your book is located. How can I find an item in TMS Library? Information on TMS Library resources is available on our searching page. Access the Primo search page by visiting the TMS Library Search page and conducting a search. After finding the desired title, click on the “Get It” tab to locate all available copies. Note the item’s collection and call number location to find it on the Library’s shelves. If your desired item is located in the Main collection please, consult the Main Collection Map to identify the aisle in which your book is located. This map is also available as a PDF download. Do I need my TMS Library card in order to check out items? Yes. You will not be able to check out any items without your Library card. Please consult the TMS Library Policy page to view additional information. What is the maximum number of items that I can check out? Please consult the TMS Library Policy page to see the maximum number of titles you can check. How can I renew my items? You can renew your item(s) in one of three ways: 1. By visiting TMS Library in person during our hours of operations. 2. By calling TMS Library (818-909-5545) during our hours of operations. 3. By accessing your patron account from TMS Library search page. How many times can I renew an item? Books and CDs can generally be renewed for up to 9 weeks total check-out time (maximum 3 weeks for each renewal). DVDs can generally be renewed for up to 3 weeks total check-out time (maximum 1 week for each renewal). Please consult the TMS Library Policy page to view all renewal policies and renewal limitations. My borrowed items are overdue. Can I still renew them? You cannot renew items that are overdue. Any overdue item must be physically returned to TMS Library, checked in, and then can be checked out to you again. Please consult the TMS Library Policy page for additional information and other possible restrictions. The item I need is checked out by somebody else. What can I do? You can place a hold on the item through your TMS Library online account (accessible through TMS Library search page). Once a hold request is placed the patron who has the book checked out will not be able to renew the item. When the item is returned you will receive an e-mail notification through your “@tms.edu” or “@my.tms.edu” e-mail account. If items on hold request are not picked up within a week by the requesting patron they will be re-shelved. I just received an e-mail that says that an item that I checked out has been recalled. What does that mean? The Library item in your possession is needed by a TMS faculty or TMS Library staff member. Please return the item within three days. Please consult the TMS Library Policy page for additional information. Can I return Library items on Sundays/after operating hours? TMS Library has an after-hour book-drop available inside the lobby of TMS building. The book drop is to the left of the electric sliding doors leading to TMS Library. The book drop is accessible whenever the main/outside TMS doors are unlocked. Can I return Library items through the mail? All items checked out from TMS Library must be returned in person. Please do not return items through a mail carrier, through inter-office mail system, or through the Robert L. Powell Library of The Master’s University. Please consult the TMS Library Policy page for additional information. Students at Distance Locations and Online students should review their respective policies. What are the fines TMS Library charges for items that are returned late? The overdue fine for a circulating book is $0.25 per day. The overdue fine for a CD is $0.25 per day. The overdue fine for a DVD is $1.00 per day. The overdue fine for a reserve item is $1.00 per minute over the 2 hour loan period. The minimum fine for a lost or severely damaged item is $100. Please consult the TMS Library Policy page to view additional information about fees and fines. What are Reserve items and where are they located? Professors often place certain high-demand items on Reserve so that all students can have quick and equal access to these resources. All Reserve items are located on the shelves behind the Circulation Desk. Items are placed together according to classes, and classes are organized by the professor’s last name. In general, Reserve items are available for a two-hour check-out period. Tech Services Can I access the internet in TMS Library? TMS Library provides free LAN and WLAN access to the internet. Please consult the TMS Library Services page to view regulations and limitations of this service. Can I print from my personal computer/wireless device? Yes, and TMS Library staff can provide written instructions on how to connect to the Library’s wireless printers. Does TMS Library offer copying and/or scanning services? How much do they cost? TMS Library provides a self-service photocopy machine for patron use. The photocopier can also function as scanner. It requires a copy card and a USB drive for saving scanned documents. The machine is located near the Circulation Desk. TMS Library also has a book scanner for patron use. It requires a USB drive to save scanned items. It is located in the Reference Room. TMS Library charges $0.10 for each page printed/copied. There is no charge for scanning documents or books. Please consult the TMS Library Services page for additional copying options, fees, policies, and limitations. Can the staff of TMS Library provide tech support? TMS Library staff is not trained to provide technical support to patrons. Any technological support by TMS Library staff is done at the patron’s own risk. Online Services How can I access my library account online? In order to access your online account please visit TMS Library search page and click on the “Sign in” link on the top right corner of the page. Enter your TMS Library ID Number printed on your TMS Library card (ignore all letters but include all zeros). Enter your TMS Library Password. Can I change my TMS Library log-in password? TMS Library strongly encourages you to change your default password to a personalized password. You can change your password after logging into your TMS Library account. How can I access TMS Library’s subscription databases? Subscription databases and e-books can be accessed while connected to TMS Library’s on-campus LAN or WLAN networks. However, license agreements limit access to these resources to individuals affiliated with The Master’s Seminary. Visitors are not permitted to use TMS Library’s subscription databases or e-books. TMS faculty, staff, students and alumni can access the subscription databases from off-campus through the TMS Library search page by clicking on the “Sign in” link on the top right corner of the page. Once logged into your TMS Library account click on the link “Links to Online Databases” to access the list of databases available. Off-campus access to subscription databases may be limited by patron group. For example, some databases may not be accessible to patrons who are not currently faculty, staff, or students of TMS. Please contact TMS Library if you encounter problems when attempting to access the subscription databases. How can I access the resources from the Theological Research Exchange Network (TREN)? Please do not attempt to log-into the TREN website nor download documents from its website. Instead, please submit an Inter-Library-Loan request for the desired document. Please consult TMS’ Policy page for additional information.